Vietnam Expeditions
Our Policy
Convention:
_Time for payment, refund, cancellation, and change of tour services is calculated for working days referred to as “Day”. Requests after the scheduled time will be considered as tour cancellation the next day.
_Days (working days) are counted from 7:30 a.m. to 5:30 p.m. on the day, excluding Saturdays, Sundays and holidays. Compensatory days off with Tet holidays are also considered Tet holidays.
1. Payment
To confirm the booking, after completing the tour booking steps, customers will be asked to pay 50% of the tour fee to confirm the booking. At least 3 days before departure, customers pay 50% of the remaining service value.
2. Tour rescheduling and cancellation policy
The cancellation policy is defined by working days, referred to as “Days”. Cancellation requests made after the specified hours will be processed the following day. A working day is from 7:30 AM to 5:30 PM, excluding Saturdays, Sundays, and public holidays, which also include the days off that accompany public holidays.
If VNE is unable to conduct the tour as planned, they must immediately inform the customer and refund the full amount paid within 1-3 working days, either in cash or via bank transfer.
Customers canceling 7 days before departure will receive a full refund of the deposit or can opt to reserve the offer.
– Payment of the full tour cost is required 3 days before departure. If the customer cancels after this period, VNE will not refund the tour fee. (Customers can still notify VNE of the cancellation and receive a 20% voucher for a future trip)
– Customers canceling 14 days before departure during public holidays will receive a full refund of the deposit or can reserve the offer.
– Full payment of the tour cost is required 7 days before departure during public holidays. If the customer cancels after this period, VNE will not refund the tour fee.
3. Rescheduling the tour
– If the customer wishes to change the departure date immediately after purchasing the tour and informs VNE, the following applies:
+ VNE will endeavor to check service availability and reschedule, subject to fees from airlines, hotels, or other services involved.
+ If no services are available for rescheduling, the customer will be penalized according to the cancellation policy.
4. Force Majeure
If the tour is canceled or altered due to force majeure (natural disasters, epidemics, war, national security concerns, etc.), specific conditions will apply.
The provided text translates to: “VNE will not assume any obligation to compensate for the losses that have occurred and will not bear any legal responsibility. However, VNE has the responsibility to assist the damaged party in order to minimize the losses caused by force majeure.”
